Refunds, Box Return and Credit Policy
Effective Date: [CURRENT DATE] • Version 1.0 • Rethela Technology
If you cancel, request a refund, or a product cannot be fulfilled, you receive 100% of your verified booking down payment and digital UPI savings back to your original payment method.
The acrylic box is free with your goal. If you cancel or request a refund, the box must be returned. A Rs 299 box charge applies only if the box is damaged or not returned.
Always remove all cash and coins from the box before pickup. Cash in the box is never collected or refunded by WishPot—it remains 100% in your custody.
Payments or physical collections exceeding the product price become non-withdrawable store credit in your account for future purchases. [Credit validity period: PLACEHOLDER].
1. Cancellation & Refund Rights
Customers may cancel an active save-to-buy goal at any time prior to scheduled delivery directly through the WishPot account dashboard.
A refund applies when:
- The customer cancels or requests a refund at any point during their savings duration.
- The chosen savings period (30, 45 or 90 days) ends without full completion and the customer chooses a refund rather than requesting an extension [rules: PLACEHOLDER - maximum number and length of extensions].
- A product is no longer available to fulfill the goal and WishPot cancels the order.
2. Physical WishPot Box Return Protocol
The transparent acrylic WishPot box is provided free of charge as part of an active save-to-buy goal.
Upon a cancellation or refund request:
- Customer Cash Removal: The customer must remove all coins and currency notes from the box before handing it over. WishPot personnel will never collect, count, or refund cash from a cancelled box.
- Box Collection: WishPot will arrange a reverse pickup of the empty acrylic box from the customer's registered delivery address.
- Inspection & Refund Issuance: The refund (consisting of the original booking down payment plus any verified digital UPI savings) is processed to the original payment method within [X] working days after the box is received back in good condition.
- Rs 299 Box Charge: If the customer refuses to return the box, fails to hand it over during scheduled pickups, or returns the box in a damaged/unusable condition, a flat Rs 299 box charge is deducted from the refund payout.
- Unfulfillable Orders: If no product is available and WishPot cancels the goal, the box is still collected, but no Rs 299 deduction applies unless the box is damaged. [CONFIRM].
- Digital-Only (No-Box) Orders: If the customer chose to save without the physical box during booking, zero box return is required upon cancellation. 100% of verified payments are refunded directly to the original payment method.
3. Excess Payment & Store Credit
In cases where customer contributions exceed the final locked Offer Price (e.g. from additional coin counting at delivery or extra digital transfers):
- The surplus amount is automatically credited to the customer's WishPot account as Store Credit.
- Store credit can be applied only toward a future WishPot product purchase (booking down payment or target balance).
- Store credit is not withdrawable or transferable as cash to bank accounts.
- Credit validity period: [Credit validity period: PLACEHOLDER].
4. Shortfall Rule on Pay-on-Delivery (Option B)
When a customer selects Option B (Pay on Delivery):
[DEFAULT: customer tops up the gap by UPI on the spot; if not, the product returns with the agent and the goal stays open with the price lock intact].
The customer does not lose their previously contributed funds or their locked offer price. A re-attempt or goal adjustment can be coordinated through the customer support team.
5. Payment Processing & Custody
Booking and UPI payments are processed through Razorpay & UPI Apps. All payment transactions follow RBI guidelines and standard encryption standards.